Your eligibility to take part in promotions and receive bonuses depends on your compliance with the General Offers Terms and Conditions. These rules help ensure promotions are used fairly and prevent bonus abuse.
Why am I no longer eligible for promotions?
Your account may become ineligible for promotions and bonuses if:
You breach the General Offers Terms and Conditions, including by abusing bonus offers.
You engage in collusion or coordinated activity intended to exploit a promotion.
Our security systems detect behaviour associated with bonus abuse or collusion.
If your account becomes ineligible, the restriction will apply to current and future promotions.
What happens if the promotion rules are breached?
The following actions may be taken:
Loss of promotion eligibility: You will no longer be able to take part in promotions or receive bonuses.
Cancellation of winnings: Any winnings resulting from promotion abuse may be cancelled.
Account closure: In serious cases, your account may be closed permanently.
Does the restriction apply across different brands?
Yes. The restriction will apply across all brands operated under the same gaming licence, including Betano and its sister brands.
Promotion eligibility is separate from other account restrictions. If you can still deposit, withdraw and place bets normally but cannot access promotions or bonuses, your account may be restricted specifically from promotions.
Can Customer Support restore my eligibility?
No. Customer Support cannot overturn a promotion eligibility decision.
Accounts may be reviewed periodically. If a later review changes your eligibility, we will notify you.
To avoid promotion restrictions, always ensure that your participation complies with the applicable promotion terms and conditions.
Frequently asked questions
Why can’t I see any offers or promotions on my account?
If offers or promotions are no longer showing on your account, your account may no longer be eligible to take part in promotions or receive bonuses.
Promotion eligibility is separate from other account restrictions. If you can still deposit, withdraw and place bets normally but cannot access promotions or bonuses, the restriction may apply specifically to promotions.
Can I still use my account if I am restricted from promotions?
Yes. You can continue to deposit, withdraw and place bets as usual unless a separate restriction has been applied to your account.
Will I be notified if my eligibility changes?
Yes. If a periodic review changes your eligibility for promotions, we will notify you.
Does the restriction apply to all brands under the same licence?
Yes. Promotion restrictions will apply across all brands operated under the same gaming licence, including Betano and its sister brands.