Select the issue you’re experiencing to find the relevant guidance.
Website or app not loading correctly
If Betano is not loading, displays outdated information or is not working as expected, clearing your browser or app cache may help.
Location cannot be verified
If Betano cannot access or confirm your location, check your device, application and browser permissions.
Disconnected while placing a bet or playing a game
The outcome of a disconnection depends on the product, whether the bet was confirmed and the applicable game or market rules.
If you’re unsure whether a transaction or bet was accepted, check your account activity before trying again.
Still need help?
If the issue continues, contact Betano Customer Support and provide:
The error message displayed.
The date and approximate time of the issue.
The page, product or feature you were using.
Your device, operating system and browser or app version.
A screenshot of the error, if available.