Clearing cache and cookies
App (iOS and Android)
Log out of the app.
Open your device settings.
Find the app in your list of installed applications.
On Android:
Go to Storage → Clear cache.
On iOS:
Tap Offload App.
Reopen the app.
If issues persist, reinstall the app.
Mobile browsers
Open browser settings.
Select Privacy or Clear browsing data.
Tick Cookies and Cached images/files.
Restart your browser.
Desktop browsers
Open Settings or Preferences.
Go to Privacy & Security.
Select Clear browsing data for All time.
Refresh the site.
Geo‑location issues
Ensure location services are enabled.
Check browser and app permissions.
Reset blocked permissions if needed.
Service interruptions and disconnections
Sports
In‑Running bets
Bets placed after the interruption began are void.
Pre‑event bets
Stand unless the event remained available after it started, in which case the market is void.
Casino (RNG)
The game resumes where it left off, or the final state displays with correct balance updates.
Hardware or software malfunctions void affected bets.
Live Casino
General
Confirmed bets stand if you disconnect.
Unconfirmed bets are not accepted.
Blackjack
If you disconnect before the hand ends, the default action is Stand.
3 Card Poker / Casino Hold’em
Default action is Fold if disconnected.
Bonus bets settle normally.
Roulette and Baccarat
Confirmed bets are settled normally.
Transaction and site security
SSL encryption
Our website uses secure https connections to protect your data.
Secure payment processing
All payment information is encrypted between your browser and our servers.