UK customers depositing with Mastercards issued by Banks such as Santander and Metro Bank, and also Bank of Scotland, Newcastle Building Society and Clydesdale Bank will be unable to withdraw back to these cards, and will need to use an alternative method such as BACS/bank transfer to withdraw funds. We apologise for any inconvenience, this is due to restrictions imposed by the card suppliers.
Clients depositing by Mastercards who receive an error message will need to use an alternative payment option in order to withdraw their funds (VISA card, bank account and others). Please note that our Security Department may request documentation to verify any additional payment methods.